Hotel Monopol Luzern

Best location ever. Bang opposite the Lucerne Central Station. Nice big room, clean and well equipped bathroom.

The Hotel was located at a perfect location, using the underground access you come out at the hotel entrance. The room provided by the front desk was excellent, and the front desk and breakfast staff were awesome and helped us with all our queries. The room was clean and heating provided was adequate and good. I would definetly stay here again in the future, provided the issue mantioned below is taken care of.

I would recommend this hotel. We stayed in room 405 for one night on 8 Dec. The purpose of our visit was for sightseeing and to visit the Christmas markets. The location of the hotel is excellent, opposite the train station. We did not have a car, nor did we need one as everywhere is accessible on foot. The room had a good view of the lake and was very quiet. All the staff we came across were extremely polite, helpful and friendly. The buffet breakfast served a large variety of hot and cold food.

The reception staff, each and everyone of them was absolutely brilliant. They are the ones that make the hotel what it is. It's a big hotel, yet has a boutique hotel warmth to it. The room was lovely and the housekeeping staff did a fantastic job on a daily basis. The bathrooms has two sinks (his and her), which was absolutely great. Plus the bathroom generally was an above average size. Also, we really appreciated that they have a microwave in the common area for guests to use. Breakfast was pretty good. Not very elaborate, but well worth it. Pancakes, scrambled eggs, fresh tea and coffee counter, sausages, fruits and cheese along with great croissants/breads on a daily basis. Oh , back to the rooms, the beds were fantastic and very comfortable. The staff was also courteous enough to lend an umbrella to my brother when he was stepping out at night to go to a nearby bar. Also, location. You can't can for a better location in Lucerne than Monopol. Train station/ bus stand/ the lake.. everything is right outside the hotel.

Great location next to Bahnhof. staff was very helpful with internet issues and recommending a trip to Riggi for the day. Room was spacious and even had a bath tub my wife was happy about.